Terms & Conditions

By using this website, requesting a consultation or engaging FirmGround Technologies Private Limited ("FirmGround", "we", "us"), you ("Client", "you") agree to these terms. If you are agreeing on behalf of a business, you confirm you have authority to bind it. If you do not agree, please do not use the website or our services.

We provide technology and digital growth services, which may include:

• Website, Android and iOS app development, and custom CRM and software.
• Video editing, thumbnail creation, video SEO and YouTube channel management.
• Meta Ads, Google Ads, and digital growth and automation work.

The exact scope, deliverables, timeline and fees for each project are set out in a written proposal, quotation or statement of work (together, the “Proposal”). Descriptions on this website are general and are not an offer or guarantee of any particular result.

The initial consultation is free and creates no obligation on either side. We do not publish fixed prices because each requirement differs. An engagement begins when you accept a Proposal in writing (including by email or WhatsApp message) or pay the first invoice, whichever happens first. Quotes are valid for the period stated in the Proposal.

If these terms conflict with an accepted Proposal, the Proposal prevails for that project.

By submitting our consultation form, messaging us, or giving us your contact details, you agree that we may contact you by WhatsApp, phone call and email about your enquiry and any services you engage us for. We use WhatsApp in line with the WhatsApp Business Terms and Messaging Policy. You can withdraw consent at any time by replying STOP, telling us, or emailing shubhamjha@crmaster.in. Details are in our Privacy Policy.

• Fees are in Indian Rupees unless the Proposal says otherwise, and are exclusive of GST and other applicable taxes, which are added to invoices.
• Payment terms, such as an advance and milestone or monthly instalments, are set out in the Proposal. Work may begin after the advance is received.
• Invoices are payable by their due date. We may pause work on overdue invoices and are entitled to charge reasonable interest on late amounts where the Proposal says so.
• Third-party costs, such as domains, hosting, software licences, stock assets, app-store fees, payment-gateway fees and advertising spend, are not included unless the Proposal says so. Ad spend is paid by you directly to the advertising platform.

Cancellations and refunds are covered in our Refund & Cancellation Policy.

• Provide content, assets, access, approvals and feedback on time. Delays on your side can move delivery dates and may affect fees.
• Make sure you own or have the right to use everything you give us, and that it is lawful and does not infringe anyone’s rights.
• Keep your account credentials secure and tell us promptly of any suspected misuse.
• Hold the accounts needed for your project in your own name wherever possible, including domains, hosting, app-store, advertising and channel accounts.

The Proposal states how many rounds of revisions are included. Requests that go beyond the agreed scope are change requests. We will tell you the impact on fees and timeline, and proceed only once you approve it.

Delivery methods, timelines and handover are described in our Service Delivery Policy. Timelines are estimates that depend on timely inputs and third-party approvals. We will review reported defects against the agreed scope and fix confirmed ones within a reasonable time.

• On receipt of full payment, ownership of the bespoke deliverables created specifically for you passes to you, unless the Proposal says otherwise.
• FirmGround keeps ownership of its pre-existing tools, frameworks, code libraries, templates, processes and know-how, and grants you a non-exclusive, perpetual licence to use them as part of your deliverables.
• Third-party and open-source components stay under their own licences, which you must follow.
• You keep ownership of all content and materials you supply and give us a licence to use them solely to perform the work.
• Unless you tell us otherwise in writing, we may name you and describe the completed work in our portfolio and marketing, without disclosing confidential information.

Each party will keep the other’s non-public business, technical and financial information confidential, use it only for the engagement, and not disclose it except to people who need it and are bound to confidentiality, or when required by law. This does not apply to information that is public through no fault of the recipient, already known to it, or independently developed.

Outcomes such as search rankings, views, subscribers, followers, leads, sales or return on ad spend depend on many factors outside our control, including platform algorithms, policies, competition and market conditions. We apply professional skill and effort, but we do not guarantee any specific result.

Platforms such as Meta, Google, YouTube, Apple and Google Play can change rules, reject submissions, restrict accounts or remove content. We are not liable for those decisions, but we will help you respond where it falls within our scope.

Ongoing support, hosting management, maintenance or retainers apply only where they are included in the Proposal or agreed separately in writing. Otherwise, our responsibility ends at handover and any agreed defect-fix period.

You may use this website for lawful purposes only. You must not attempt to disrupt or gain unauthorised access to it, scrape it in a way that burdens it, introduce malicious code, or use it to send unlawful or misleading material. Content on this website, including the FirmGround name and wordmark, is owned by us or our licensors and may not be copied or reused without permission. Client names and logos shown belong to their respective owners.

Except as expressly stated in a Proposal, the website and our services are provided on an “as is” and “as available” basis. To the extent permitted by law, we disclaim all other warranties, express or implied, including fitness for a particular purpose and uninterrupted or error-free operation.

To the extent permitted by law, neither party is liable for indirect, incidental, special or consequential loss, including loss of profit, revenue, data or goodwill. Our total liability arising out of a project is limited to the fees you paid us for that project in the 12 months before the claim arose.

Nothing in these terms limits liability that cannot be limited by law, such as for fraud or wilful misconduct.

You will indemnify us against claims, losses and reasonable costs arising from content, data or instructions you provide that infringe third-party rights or break the law, or from your misuse of the deliverables.

Either party may end an engagement by written notice as set out in the Proposal, or immediately if the other commits a material breach that is not remedied within a reasonable period after notice. On termination you pay for work performed and costs incurred up to that date, subject to our Refund & Cancellation Policy. Sections that by nature should survive, including payment, intellectual property, confidentiality, liability and governing law, continue after termination.

Neither party is liable for delay or failure caused by events beyond its reasonable control, such as natural disasters, power or internet outages, government action, third-party platform or cloud outages, or pandemic. The affected party will notify the other and resume as soon as reasonably possible.

These terms are governed by the laws of India. The parties will first try to resolve any dispute through good-faith discussion. If that fails, the dispute is subject to the exclusive jurisdiction of the competent courts in India.

These terms and the Proposal are the entire agreement between us for the services and replace earlier discussions. If a provision is unenforceable, the rest continues. Not enforcing a right is not a waiver of it. You may not assign your rights without our written consent. We may update these terms from time to time; changes apply to new engagements and to your continued use of the website from the date shown above. Some products, such as CRMaster, have their own terms on their own websites.

Questions about these terms: shubhamjha@crmaster.in or +91 8329034989.