Service Delivery Policy

Everything we provide is delivered electronically. No physical products are shipped and there are no shipping charges.

Your Proposal sets out the expected timeline and key milestones. Timelines are estimates that start once the advance is received and we have the inputs we need, such as content, brand assets, access and approvals. If inputs or feedback are late, delivery dates move accordingly. We will keep you informed of any expected delay.

Depending on the service, delivery may take the form of:

• Websites and web apps: a preview or staging link for review, then deployment to your live domain and hosting.
• Mobile apps: test builds for review, then publication on Google Play and the Apple App Store through your developer accounts.
• Custom CRM and software: demo access and walkthroughs, then deployment to your environment and transfer of source code and documentation where agreed.
• Video, thumbnails and content: files shared through a cloud folder or link, or uploaded to your channel.
• Channel and advertising management: account setup, campaigns and periodic reports shared by email or messaging.

We share work at the milestones in your Proposal. Please review it and send consolidated feedback within the period stated in the Proposal. Revisions within the agreed number of rounds are included. If we do not hear from you for an extended period, we may treat the milestone as approved and move to the next stage, or pause the project.

After final payment, we hand over the deliverables, relevant access and credentials, and any source files or code that your Proposal includes. We recommend that accounts such as domains, hosting and app-store listings sit in your name so that you retain full control.

Some steps depend on others, such as app store review, advertising policy review, domain registration or payment gateway verification. We will submit work promptly and help with any changes requested, but we cannot control their decision or timing.

If you notice a defect in agreed scope after delivery, tell us in writing and we will review and fix confirmed defects within a reasonable time. Any defect-fix period and any ongoing support or maintenance are as stated in your Proposal. See also our Terms & Conditions and Refund & Cancellation Policy.

Write to shubhamjha@crmaster.in or call +91 8329034989 with any question about delivery.